We’re pleased to share that Pogust Goodhead has won two awards at the Talkdesk 2023 CX Innovators Awards.
- CX Innovator winner EMEA
- CX Rookie of the Year - Honourable Mention
Our contact centres play a vital role in supporting the diverse needs of our clients, with over 270 client care operators serving our three million clients around the globe. These awards, which were independently judged by a panel of leading CX experts, truly represent our commitment to delivering quality customer experience.
On our win, TalkDesk said: “There can be substantial barriers for consumers, residents, victims, business owners, and investors looking for justice—especially when they’re up against the financial resources of multinational corporations. The team at Pogust Goodhead works to remove those barriers so everyone can access fair and tangible results. With a commitment to providing straightforward, accessible legal support, they have integrated diverse channels into an efficient and AI-enhanced platform.”
Harry Fox, Head of Operations at Pogust Goodhead said: “We are delighted to win these awards. Providing top-tier customer service is our top priority. When you’re handling over 3 million clients’ matters, keeping everybody informed and updated during the lifecycle of their claims can be a challenge.
“We are only just getting started, and moving forward, I’m sure our clients will be able to see the benefit of all of the hard work that goes on behind the scenes in this regard.”